Effective Date: 20-03-2025
Thank you for choosing Themesss as your trusted provider of high-quality Blogger templates. We value our customers and aim to ensure that you have a smooth, hassle-free experience with our products and services. However, due to the nature of digital products, we have specific guidelines regarding returns and refunds.
This Return and Refund Policy is designed to provide transparency regarding our processes, conditions under which you can request a return or refund, and the steps involved in making such a request. Please carefully review the entire policy as it is crucial for understanding the circumstances under which refunds or exchanges may be granted.
1. General Overview of Our Return and Refund Policy
At Themesss, we provide digital products that are delivered electronically, including Blogger (CMS) templates. Due to the nature of these products (i.e., digital downloads), we typically do not offer returns or refunds once the product has been downloaded or accessed. However, we recognize that there are instances where refunds may be necessary, and we are committed to addressing such cases fairly and promptly.
This policy outlines the conditions under which refunds may be granted, the procedure for requesting a refund, and the circumstances under which your request may be denied. Please take note that once you download or access your purchased templates, the ability to return or request a refund becomes highly restricted unless the conditions specified in this policy are met.
2. Eligibility for Returns and Refunds
We understand that you may have concerns about the quality and functionality of the templates you purchase, and we want you to be fully satisfied with your purchase. The following are the specific scenarios in which you may be eligible for a refund or replacement:
2.1 Non-Functional Templates
If the template you purchased does not work as expected or advertised on the Blogger platform after proper installation, you may be eligible for a refund or replacement. This includes scenarios where:
The template does not load correctly when applied to your Blogger website.
The template does not work as per the description provided on our website, including any features or functionalities.
The template is not compatible with the latest version of Blogger, which was released after the product's listing on Themesss.
Any essential parts of the template (such as layout, design, or features) malfunction or do not appear as intended.
2.2 Faulty or Damaged Templates
If the template you purchased contains major defects or bugs that prevent it from being used effectively, you may be entitled to a refund or a replacement. Examples of faulty templates include:
Missing elements or features that were promised in the template description.
Templates that contain errors in coding that prevent functionality (e.g., broken links, elements that do not display properly).
Templates that do not display correctly across different devices or browsers.
2.3 Incompatibility with Blogger
If, after downloading and installing the template, you find that the template is incompatible with your Blogger account or version of Blogger, you may be eligible for a refund or replacement. It is essential that customers ensure their Blogger version is compatible with the purchased template before making a purchase, but we recognize that occasional compatibility issues may arise.
2.4 Duplicate Purchases
If you have mistakenly purchased the same template more than once, you may be eligible for a refund for the duplicate purchase. Please ensure you contact our support team within 7 days of making the duplicate purchase, providing details such as order numbers and email addresses used during the transaction.
3. Exclusions and Non-Refundable Items
While we aim to ensure your satisfaction, there are certain circumstances under which we cannot offer refunds or exchanges. These exclusions include:
Digital Downloads: Once a template has been downloaded or accessed, we cannot offer a refund. This is due to the nature of digital products, which can be copied and retained by the purchaser once accessed.
Custom Services: Customization services, once started or completed, are non-refundable. We provide quotes and clear timelines for customization before proceeding, and once agreed upon, the service is considered non-refundable.
Past Purchases: Refund requests made more than 30 days after the purchase date will not be considered. We provide a generous 30-day window for customers to assess the quality of the product and its compatibility.
Non-Defective Templates: If the template is functioning as advertised, but you simply change your mind, we will not issue a refund. Customers are encouraged to thoroughly review the product details before purchasing.
4. Process for Requesting a Return or Refund
To ensure a smooth and transparent refund or return process, we have outlined the necessary steps for submitting a request. Please follow these instructions carefully to ensure your request is processed promptly:
4.1 Contact Customer Support
To initiate a return, replacement, or refund request, please reach out to our customer support team at [email protected]. Provide the following information in your email to help us process your request quickly:
Your order number (found in your confirmation email).
A detailed description of the issue you are experiencing with the template (including any error messages or screenshots if applicable).
Steps you have already taken to try and resolve the issue (e.g., troubleshooting, installation attempts).
If applicable, a request for either a refund or a replacement template.
4.2 Evaluation of Request
Upon receiving your refund or return request, our support team will review the details you provided and evaluate whether the issue qualifies for a refund or replacement under the terms outlined in this policy. We may request additional information or clarification during this review process.
4.3 Approval or Denial of Request
Once our team has reviewed your case, we will notify you of the decision within 3-5 business days. If your refund or return request is approved, we will issue the refund or send you the replacement template as soon as possible. If your request is denied, we will provide a detailed explanation of why it was not approved.
5. Refund and Return Timelines
We understand that receiving your refund or replacement promptly is important. Please keep in mind the following timelines for the refund or replacement process:
Refund Processing Time: Once your refund request is approved, please allow up to 7-10 business days for the refund to be processed. The refund will be issued to the original payment method used during the purchase.
Replacement Templates: If you are requesting a replacement for a faulty or incompatible template, we will send the new template to your registered email address or provide download instructions within 3-5 business days.
6. Refund Method
Refunds will be credited back to the original payment method used during the transaction. The refund process is subject to the policies of your payment provider, and the time it takes for the refund to appear in your account may vary. For example, PayPal transactions may take up to 5 business days, while credit card refunds may take longer depending on the card issuer.
7. Exchange Policy
At Themesss, we do not offer direct exchanges. If you are looking to use a different template than the one you initially purchased, you must first request a refund (if applicable) for your original purchase, and then place a new order for the desired template.
8. Customization Services and Support
We offer customization services for customers who require specific adjustments or modifications to the templates they have purchased. However, please note the following:
Customization Fees: Customization services come at an additional cost. You will be provided with a quote before any work begins, and once the quote is accepted, the service is non-refundable.
Technical Support: We provide ongoing technical support for all our templates. If you encounter issues during installation or experience functionality problems, our support team will assist you in resolving these issues. However, support does not extend to refunds for templates that are functioning as advertised but do not meet your personal preferences or expectations.
9. Dispute Resolution
If a dispute arises regarding your return or refund request, we encourage you to contact us directly through customer support to resolve the matter amicably. In the unlikely event that we cannot resolve the issue to your satisfaction, we will provide further instructions for escalating the matter.
10. Final Decision
All decisions regarding returns, refunds, or replacements are at the sole discretion of Themesss. We reserve the right to deny requests that do not meet the requirements set forth in this policy, and we ask that customers approach this process with a reasonable understanding of the terms and conditions.
11. Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact us. We are happy to assist you with any inquiries you may have.
Email: [email protected]
Mailing Address: 162A, Near Post Office, New Patliputra Colony, Patliputra Colony, Patna, Bihar 800013, India